Aegis BPO Malaysia
Location : Anywhere-in-Johor
  • Full-time
  • Contract

Csutomer Service Executive

Aegis is a global outsourcing and technology services company committed to impacting clients’ business outcomes by focusing on enhancing customer experience across all touch points and channels. Aegis has operations in 37 locations across 9 countries with more than 37,000 employees. Aegis services over 150 clients from verticals such as Banking and Financial Services, Insurance, Technology, Telecom, Healthcare, Travel & Hospitality, Consumer Goods, Retail and Energy & Utilities.

Responsibilities

• Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company's products.

• To exceed customers expectation in terms of customer service & accurate information.

• Work in a team to achieve the required KPI elements and SLA.

Requirements

• Candidate must possess at least a Diploma or Degree.

• Required language(s): English & Bahasa Malaysia

• Minimum 1 year of working experience in the service industry will be an added advantage for this position.

• Fresh graduates who are interested to start their career in a call centre are also encouraged to apply – Full Training Provided

• Applicant must be willing to work on rotational shifts.

• Each shift consists of 9.5 working hours and inclusive of 1 hour lunch for rest and 30 minute break time.

• 6 working day per week.

Salary

1400 - 2300 MYR

Job posted 3 years ago Total Views : 97 Unique Views : 97 Today Views : 1


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